Welcome to the Mat Steinwede Experience
Real Estate is a funny industry, every so called successful real estate agent is judged on Gross Commission written and the agent that writes the highest amount of Gross Commission in a year is perceived as the No1 agent in their area, company or Country.
For me, theres more to it.
I have been driven by a desire for a while now to own the space of service.
What I mean by this is for my personal brand “Mat Steinwede” to be known for providing the most amazing service experience every time.
It’s a bit like Prada, Apple, Mercedes, Rolls Royce, Armani, Hugo Boss and the Four Season’s Resort’s these brand’s stand for something, they resonate within the market place because you know what you will get every time when you purchase their products or services. Their brand’s means something whether it be quality, innovation or service.
I have worked in this industry for over 13 years now and I can say although I have done very well for the majority of that time, it has been hit and miss with service levels.
Maybe I am my own worse critic but I think there is lots of room for improvement to create a stand alone brand that is known for world class service and this is the journey I am on.
What is this going to take?
Communication:
The interesting part about this is I have a team of 4 including myself and for many years mastering the art of effective communication across the team has been a work in progress, until now!
This must be ironed out to have a team that is running like a well oiled machine. So everyone is an expert at their role and can function on their own as well as together without skipping a beat. Sometimes we provide some of the best service in the area and I want to make sure this is done every time.
Time Management:
Understanding how to get the most out of our time as a team whilst still having a life.
Listing:
Having a listing criteria that fits our business and keeps our stock clean and exciting to the market place (see video clip).
Sales:
Sell properties quicker and for prices that exceed owner’s expectations wherever possible. This will come down to outstanding database management and superior negotiation skills. My aim is to sell properties within half the time of our areas average days on market.
Vendor Management:
Have a vendor management strategy that has owners saying WOW every time. No exceptions.
Energy Management:
Manage our team’s energy just as high performance athletes would. When we are at work it’s game on and when we aren’t it’s time to re-charge.
These are just a few points I will be working on over the next 365 days to create the foundation of the Mat Steinwede experience and ultimately a brand in the market place that is known for world class service.
So, this is my aim for 2010.
If you would like to follow the journey and the building of the Mat Steinwede Experience, just click on the journal section and you can track my day to day entries.
